Scott Riggs used to conduct meetings at restaurants or in his hotel room while on the road for business.
But since Courtyard by Marriott redesigned its lobbies with semi-private booths, better technology and a late-night food menu, he's been holding court there, instead.
"Meeting in rooms or a restaurant was awkward," says the chief operating officer of a computer software training company, who lives in Lee's Summit, Mo. "This concept makes it much more comfortable."
That's the kind of reaction hotel executives are banking on as they transform their once-sterile lobbies into multi-use spaces where people can eat, drink, work, socialize — or all of the above.